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Shipping & Returns

How will my order be shipped to me?

All of our items are shipped via EMS, with tracking number, and arrive in a small bubble envelope or box. 

How long will it take to ship my order?

We will process your order within 24 hours. Once your order ships, it may take up to 2-4 weeks for your order to arrive, depending on your country. Due COVID-19 shipping can take up to 60 days for some countries.

What is your return policy?

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us here or at info@tycano.com within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.

The Customer has the right to return the goods delivered on the following conditions:

(i) the goods must not be damaged. The original package must be available;
(ii) the goods must be in a state for re-selling by Tycano.com;
(iii) after receipt of the returned goods by Tycano.com, the order will be canceled. Any amount already paid by the Customer will be returned within 30 days of cancellation to the account of the Customer from the original payment. (iv) cancellation of orders must be made in writing to Tycano.com.

The following goods are explicitly excluded from the right of return:

  1. goods ordered for business projects;
  2. Custom made goods. Such specially ordered and/or customized goods cannot be returned  

There is a problem with my order. What do I do?

Please contact us here or at info@tycano.com and we will work to correct the problem as soon as possible.